Do I need to make an account before placing an order?

  • No, You may register as soon as you have finished shopping. Our registration process is fast, free, and will save you time for future purchases.

Can I make changes to my order or cancel my order?

  • Yes, you are able to make changes to your order unless the order has already been shipped. 

  • For a faster response call or email us and have your order number ready for a faster experience.
How long will my shipment take?
  • Most orders are shipped within 2-5 business days from the order date. Orders placed on the weekend and holidays are processed within 3-5 business days. For more information visit our Shipping information page.

What is your return policy?

  • Chemicals and supplies are final sale and cannot be returned or exchanged.
  • Visit our Refund Policy page to read more about it.

Where are you located? Can I shop at a Silver Horizon store?

  • We are located in Las Vegas, NV 
  • You can shop at our 2 locations. Visit our Contact Us page for more information.