FAQ
Do I need to make an account before placing an order?
- No, You may register as soon as you have finished shopping. Our registration process is fast, free, and will save you time for future purchases.
Can I make changes to my order or cancel my order?
-
Yes, you are able to make changes to your order unless the order has already been shipped.
- For a faster response call or email us and have your order number ready for a faster experience.
- Most orders are shipped within 2-5 business days from the order date. Orders placed on the weekend and holidays are processed within 3-5 business days. For more information visit our Shipping information page.
What is your return policy?
- Chemicals and supplies are final sale and cannot be returned or exchanged.
- Visit our Refund Policy page to read more about it.
Where are you located? Can I shop at a Silver Horizon store?
- We are located in Las Vegas, NV
- You can shop at our 2 locations. Visit our Contact Us page for more information.